Frequently Asked Questions

You can purchase available plants directly through our website. For preorder plants or special requests, please contact us for further information.

No. Availability depends on current stock. Each listing will indicate whether a plant is available, sold out, or available for preorder.

Yes, reservation may be available for selected plants or preorder items. Please contact us before making payment to confirm availability and reservation terms.

Yes, when possible. Combining plants into one shipment can help reduce shipping costs. Please contact us before completing your order if you plan to purchase multiple plants.

You are welcome to contact us regarding specific hybrids or plants you are looking for. Availability depends on our current collection and breeding projects.

All orders are shipped from Indonesia. For customers in the United States and Europe, we use specialized shipping agents to handle the shipping process.

We ship using trusted courier services. Shipping options and rates will be shown at checkout based on your location.

Plants are carefully prepared and packed before shipping. For shipments to the United States and Europe, our shipping agents handle the shipping process, so we do not need to arrange a phytosanitary certificate for these shipments.

For the United States and Europe, shipments will be made according to the schedule provided by our shipping agent. The shipping schedule will be sent to the email address registered with your order.

For countries outside the United States and Europe, please contact us first to ask about the available shipping schedule for your destination.

Shipping to other countries may be possible, but the shipping process and requirements can vary depending on the destination. Please contact us before placing an order so we can check the available shipping options and requirements for your country.

Plants are carefully prepared and packed before shipping. Because Anthuriums are living plants, some changes may occur during transportation, such as slight leaf movement, minor damage, or temporary stress.

The photos represent the actual plant whenever stated in the listing. However, colors and appearance may vary slightly depending on lighting, camera settings, and growing conditions.

Yes. If you need additional photos or videos before purchasing, please contact us and we will provide them when available.

Shipping can be stressful for living plants. Minor stress is normal and does not necessarily mean the plant is unhealthy. We recommend allowing the plant to acclimate before making major changes to its growing conditions.

Available payment methods will be displayed during checkout or communicated before payment for special orders.

We use trusted payment services and payment processing systems to help protect your transaction information.

For selected preorder or special orders, a deposit may be available. Please contact us to confirm the terms before making payment.

Cancellation depends on the status of your order and the applicable terms. Please contact us as soon as possible if you need to cancel an order.

Because Anthuriums are living plants and are shipped internationally, returns may be limited. Please review our Return & Refund Policy before purchasing.

Please contact us as soon as possible after delivery and provide clear photos or videos of the package and plant. We will review the situation and determine the appropriate solution according to our Return & Refund Policy.

Plants may require time to acclimate after international shipping. Natural shipping stress does not automatically qualify for a refund. Any claim will be evaluated based on the circumstances and evidence provided.

Please report any serious issue as soon as possible after receiving your order. Claims may require photos or videos of the package and plant upon arrival.

Yes. Basic care recommendations can be provided with your order or upon request.

We recommend placing the plant in water mixed with a rooting or plant hormone for 5–15 minutes to help reduce shipping stress. Personally, we use SuperThrive for this process.

After that, we recommend repotting the plant using moist sphagnum moss and placing it inside a closed box for around 1–2 weeks to allow the plant to acclimate before moving it to its regular growing environment.

Yes. We can provide general recommendations for light, humidity, watering, media, and fertilization based on the plant.