Shipping policy
Last Updated: August 9, 2026
At Arthuriumss, we carefully prepare and package every plant to ensure it has the best possible chance of arriving safely and in good condition.
Because we ship living plants internationally, shipping times and conditions may vary depending on the destination country, shipping carrier, customs, quarantine procedures, and other circumstances beyond our control.
By placing an order with Arthuriumss, you acknowledge and agree to the terms of this Shipping Policy.
1. Shipping Locations
Arthuriumss is based in Indonesia and may offer domestic and international shipping depending on the destination and applicable regulations.
International shipping availability may vary by country.
Before placing an international order, customers are responsible for confirming that the importation of the purchased plant is permitted in their country.
We reserve the right to refuse or cancel an order if we determine that shipping the plant to a particular destination is not reasonably possible or permitted.
2. Order Processing
Orders are normally prepared for shipment after:
- Payment has been successfully received
- The order has been confirmed
- Required shipping information has been provided
- Any necessary shipping or export arrangements have been completed
Because we ship living plants, we may adjust the shipping date when necessary to protect the condition of the plant.
For example, shipment may be postponed due to:
- Extreme weather
- Unsuitable shipping conditions
- Airline or logistics schedules
- Public holidays
- Export procedures
- Plant health considerations
- Other circumstances that may create an unreasonable risk to the plant
If we need to postpone a shipment, we will contact the customer when reasonably possible.
3. Shipping Schedule
Shipping schedules may vary depending on the destination and shipping method.
For international orders, customers will receive shipping information and tracking details when the shipment has been dispatched, where tracking is available.
Estimated shipping times are provided for reference only and are not guaranteed delivery times.
4. Packaging
All plants are carefully prepared and packaged before shipment.
Depending on the plant and shipping requirements, our packaging process may include:
- Preparing the plant for transportation
- Protecting roots and growing areas
- Securing leaves and stems
- Using appropriate protective materials
- Securing the plant inside the package
- Labeling the package appropriately
Our goal is to minimize movement and physical damage during transportation.
However, no packaging method can completely eliminate the risks associated with shipping living plants over long distances.
5. Living Plant Shipping Conditions
Plants may experience temporary stress during transportation.
Upon arrival, customers may notice:
- Wilting
- Yellowing leaves
- Folded or bent leaves
- Minor cosmetic damage
- Temporary color changes
- Loss of older leaves
- Slower growth
- Media movement
- General shipping stress
These conditions can occur naturally during transportation and do not automatically indicate that the plant is defective or dead.
Customers should allow the plant appropriate time to acclimate after arrival.
6. International Shipping
International shipments may pass through several stages, including:
- Export processing in Indonesia
- Airline or logistics transportation
- Arrival in the destination country
- Customs inspection
- Plant quarantine inspection
- Import clearance
- Final delivery
The duration of each stage can vary significantly depending on the destination country.
Arthuriumss cannot guarantee how long customs or quarantine authorities will take to process a shipment.
7. Customs and Quarantine
Customers are responsible for understanding the import regulations of their destination country before placing an order.
Depending on the destination, customers may be required to obtain:
- Import permits
- Plant quarantine approvals
- Phytosanitary documentation
- Customs documentation
- Other permits or certificates
Arthuriumss may provide documents that are included or agreed upon as part of the order.
However, we cannot guarantee that a shipment will be accepted or released by the authorities of the destination country.
8. Customs Duties, Taxes, and Import Fees
Any customs duties, VAT, import taxes, quarantine fees, storage fees, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated in writing.
Arthuriumss does not control the amount or timing of these charges.
Customers should contact their local customs or relevant authorities if they need information about applicable import costs.
9. Delays
Shipping delays may occur for reasons including:
- Customs inspections
- Plant quarantine
- Import clearance
- Weather conditions
- Flight delays or cancellations
- Public holidays
- Logistics issues
- Government procedures
- Incorrect shipping information
- High shipping volumes
- Circumstances beyond our reasonable control
A shipping delay does not automatically qualify an order for a refund.
We will provide tracking information when available and will assist the customer in communicating with the shipping provider where reasonably possible.
10. Tracking
Where available, tracking information will be provided to the customer after the shipment has been dispatched.
Tracking information may not update immediately after shipment.
A lack of tracking updates does not necessarily mean that a package has been lost, as international shipments may experience periods without visible tracking activity while undergoing transportation, customs, or quarantine procedures.
11. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information.
This includes:
- Full name
- Complete address
- Postal code
- Phone number
- Email address
- Any other information required for delivery
Arthuriumss is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If a package needs to be shipped again due to incorrect information provided by the customer, additional shipping charges may apply.
12. Failed Delivery
If a package cannot be delivered because:
- The recipient is unavailable
- The address is incorrect
- The recipient refuses the package
- The package is not collected
- The recipient cannot be contacted
- Required customs or quarantine procedures are not completed
any additional shipping, storage, return, or reshipping costs may be the responsibility of the customer.
13. Customs Rejection or Destruction
If a plant is rejected, confiscated, returned, or destroyed by customs, quarantine authorities, or other government agencies due to import restrictions, missing customer-required permits, prohibited imports, or other destination-country requirements, Arthuriumss is generally not responsible for the resulting loss.
Any refund in such circumstances will be evaluated on a case-by-case basis.
14. Shipping Damage and DOA
We understand that living plants may occasionally experience severe damage during transportation.
If a plant arrives dead or severely damaged, customers should contact Arthuriumss within 24 hours of delivery.
For DOA or significant damage claims, customers may be required to provide:
- Photos of the package before opening
- A continuous unboxing video
- Photos and videos of the plant
- Shipping label photos
- Order number
- Delivery date
- Other relevant evidence
Please refer to our Return & Refund Policy for the full requirements and available resolutions.
15. Unboxing Requirement
For international plant shipments, we strongly recommend recording a continuous video while opening the package.
The video should begin before the package is opened and continue until the plant has been fully removed and inspected.
An unboxing video provides important evidence if there is a dispute regarding the condition of the package or plant upon arrival.
Failure to provide an unboxing video may affect our ability to verify and approve a damage or DOA claim.
16. Shipping Risk
By purchasing a living plant for international delivery, the customer acknowledges that transportation involves certain unavoidable risks.
These risks include, but are not limited to:
- Shipping stress
- Temperature fluctuations
- Delays
- Rough handling
- Customs inspections
- Quarantine procedures
- Changes in plant condition
- Loss of older leaves
- Temporary loss of color or variegation
Arthuriumss takes reasonable precautions to reduce these risks but cannot guarantee a specific condition upon arrival.
17. Customer Responsibility After Delivery
Once the plant has been delivered, the customer is responsible for providing appropriate care and acclimation.
Customers should avoid immediately placing a newly arrived plant under extreme environmental conditions.
Appropriate acclimation may include gradually adjusting the plant to:
- Temperature
- Humidity
- Light intensity
- Air movement
- Watering conditions
Plant recovery and acclimation can vary depending on the plant and its new environment.
18. Shipping Fees
Shipping fees will be displayed or communicated to the customer before the order is finalized.
Depending on the order and destination, shipping costs may include or exclude:
- International transportation
- Packaging
- Export-related services
- Documentation
- Customs fees
- Import taxes
- Quarantine fees
- Local delivery charges
Unless specifically stated otherwise, customs duties, import taxes, and destination-country fees are the customer’s responsibility.
19. Changes to Shipping Policy
Arthuriumss may update this Shipping Policy from time to time to reflect changes in shipping methods, logistics partners, regulations, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
20. Contact Us
If you have questions about shipping, tracking, customs, or your order, please contact us.
Arthuriumss
Indonesia
Email: arthuriumss@gmail.com
Website: arthuriumss.com
Instagram: @arthuriumss
WhatsApp: +62 83806627080
By placing an order with Arthuriumss, you acknowledge that you have read, understood, and agreed to this Shipping Policy.